Overview
Session History shows past dial sessions for the selected client, one row per session. Each row summarizes the SDR, campaign, duration, dial mode, and the dials, talks, emails, and average call length for that sitting. Expand a session to review its individual calls and emails, play recordings, or play every recording back to back. The refreshed player uses circular 10-second skip controls and queues skip or seek requests until recording metadata is ready. Dials and call rows count real outbound calls only, so in-progress and skipped session markers do not inflate the totals.
How to use this page
Select the client
Pick the client in the top-right switcher. The stat band totals dials, talks, and emails across the sessions in view, plus total session time.
Filter the sessions
Use the All Campaigns and All SDRs dropdowns and the Start and End date pickers to narrow the list. The summary line shows how many sessions match and the latest session time.
Read the session row
Each row shows SDR, Campaign, Date, Duration, Mode (single or double dial), Dials, Talks, Emails, Avg Call length, and Status. Active sessions show as Active until they end. Click a sortable header to sort. A highlighted row is a flagged session (5 or more dials with no talks and near-zero average call time); hover it for the reason. It is worth a listen. Dials count real outbound calls; in-progress and skipped markers are excluded from the row and the overview totals.
Expand a session
Click a row to open it. You see every call in that session with its result, duration, and recording, plus any emails sent during the session. The expanded Calls list uses the same counted-outbound rule as the session summary.
Play recordings
Use the shared player on a call to listen in place. The shared player has Play/Pause, circular 10-second skip-back and skip-forward buttons, a seek bar, a timer, and a playback speed selector from 0.75x to 2x, with 1x labeled Normal. Playback starts at Normal (1x) for each recording. Choose another speed from 0.75x to 2x when needed. Speed choices are not saved between recordings or page visits. Use the download icon when it is available to save an MP3, or click Play All to listen to every recording in the session one after another. Play All skips any recording it cannot play and tells you it is skipping to the next one, instead of stalling the queue. A download or playback failure surfaces an error toast.
Export
Click Export CSV to download the session summaries currently in view, including dials, talks, emails, average call length, and status.
What the buttons do
- All Campaigns / All SDRs
- Filter sessions by campaign or by the SDR who ran them.
- Start / End date
- Limits sessions to the chosen window.
- Row (expand)
- Opens the calls and emails that happened in that session. A highlighted, flagged row shows its reason on hover.
- Recording player
- Plays an individual call recording inline with Play/Pause, circular 10-second skip-back and skip-forward buttons, a seek bar, a timer, and a playback speed selector from 0.75x to 2x, with 1x labeled Normal. Playback starts at Normal (1x) for each recording. Choose another speed from 0.75x to 2x when needed. Speed choices are not saved between recordings or page visits. Playback errors surface a toast.
- Play All
- Plays every recording in the session back to back, skipping any it cannot play with an info toast.
- Download
- Saves a call recording as an MP3. A failed download shows an error toast.
- Clear filters
- Resets the campaign, SDR, and date filters.
- Export CSV
- Downloads the filtered session summaries. Exports the filtered session summaries using counted outbound dials.