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Smart Inbox

Turn a reply into the right next step.

Keep the full conversation and account context together. SalesHive AI supports replies and follow-ups, with sending and suppression controls still in place.

01 / Work the conversation

Read the thread. Understand the intent.

An interested prospect, an objection, and an out-of-office reply need different next steps.

  1. 01

    Understand

    Review the conversation with its contact and campaign context.

  2. 02

    Respond

    Use a manual draft or the configured Inbox Responder workflow. Permissions determine which actions are available.

  3. 03

    Follow through

    Keep follow-up dates, contact status, and meeting context with the record.

02 / The workspace

Details that keep a busy inbox usable.

Owner filters

Strategist and responder filters help people find the conversations assigned to them.

Drafting tools

Open several drafts, minimize and reorder compose windows, and use auto-save and templates.

Useful categories

Distinguish interest, information requests, objections, and later follow-ups. Automated replies can hold useful return dates or replacement contacts.

Protected contact status

Status progression rules protect later-stage contacts from accidental regressions.

Connected records

Use supported CRM integrations and configured mappings to keep the relevant records aligned.

Explore connected records
Keep exploring

See how it fits your team.

Questions, answered

Your questions, answered.

01

How does SalesHive AI help with replies?

SalesHive AI reads the conversation and account context to help classify replies, prepare responses, identify follow-up needs, and move interested prospects toward a meeting. Available actions depend on the mailbox, workflow, and configured permissions.

02

Does the AI send replies on its own?

The manual inbox supports drafts for a person to review and send. Configured Inbox Responder agents can also handle replies and follow-ups within their assigned permissions. Suppression and sending controls still apply.

03

How does the Responder Hub handle many clients and mailboxes at once?

The Responder Hub aggregates inboxes across active and onboarding deals into one queue, with strategist and responder filters so every conversation is routed to the right owner and each person works only what belongs to them. It auto-refreshes as new replies land, so the team is always working the current state without re-loading the page.

04

How are replies categorized?

Categories help distinguish interest, information requests, objections, later follow-ups, out-of-office replies, delivery failures, and opt-outs. Responder agents can review automated replies for useful context such as return dates or replacement contacts. Opt-out and suppression rules remain in force.

05

What is the multi-window compose experience like?

It is a Gmail-style multi-window composer. You can open several drafts at once, minimize and reorder the windows, and the inbox auto-saves drafts as you type so nothing is lost. A template picker drops in saved messaging with the correct signature, so responders move quickly across many conversations.

06

What stops a contact from sliding backward in the pipeline?

A status-progression guard sits in front of every status change. It blocks accidental regressions, so once a contact reaches a stage like meeting-set it cannot quietly revert to an earlier status such as interested. That keeps the pipeline trustworthy as many people work the same inbox.